Hey, we have some cookies
By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
PreferencesDenyAccept

Report

About the situation

Please let us know what you're reporting in order to continue with this form.

Continue
Arrow pointing right

About you

Please enter a valid email address.

We need your bunq account's email alias to contact you regarding this report. If you don't have an email alias set up for your account, please do so in the app by going to the Profile tab > Personal information and adding your email address there, or send an email to support@bunq.com.

Please fill in the required fields in order to continue with this form.

Icon of arrow pointing left
Go back
Continue
Arrow pointing right

About the transaction

If there was no transaction, we can not start a fraud investigation. If you want to report a suspicious message, site or social account, please choose the "phishing" option at the beginning of this form.

Please enter an amount above 0.

We need this information to find the transaction. Please fill in all the fields.

Icon of arrow pointing left
Go back
Continue
Arrow pointing right

About the fraudster

Please fill in as much as you know. We need as much as possible to find the fraudster.

Please enter a valid email address.
Please enter a valid phone number.

We need some information to identify the fraudster. Please let us know whether the fraudster uses bunq, provide us with a name you know and at least one of the other fields.

Icon of arrow pointing left
Go back
Continue
Arrow pointing right

About the phishing

Please enter a valid email address.
Please enter a valid phone number.
Please upload screenshots of the phishing message you’ve received.
Max. file size 10 MB
Uploading...
fileuploaded.jpg
Icon of a cross
Upload failed. Max size for files is 10 MB.

About the situation

Please answer all of the questions. This will allow us to help you get back into your account ASAP!

Icon of arrow pointing left
Go back
Continue
Arrow pointing right

About the complaint

Please note that this form isn't meant to get assistance over an existing issue, but to submit a formal complaint about bunq. You can only file a complaint if you've already contacted our support first and are dissatisfied by the outcome. Visit this page to see how you can contact us.

You can only submit a formal complaint if you've already contacted our support first and are dissatisfied by the outcome. Please reach out to our support and we'd be happy to help you!

We kindly ask you to wait a little longer, our support team is doing the best they can to reply to you as soon as possible. If the issue is time-sensitive, try opening an SOS ticket through the app.

Please enter a valid email address.
Please enter a valid phone number.

Please note that you can only file a complaint if you are or were a bunq user at the time of the issue. If you bank with another bank, please submit your complaint to them.

If you have any supporting documents, please upload them in a ZIP folder here (Learn how to zip a folder on MacOS and Windows). Think of screenshots of conversations, purchase confirmations or anything else.
Max. file size is 10 MB
Uploading...
fileuploaded.jpg
Icon of a cross
Upload failed. Max. size for files is 10 MB.
Read our Terms & Conditions

About the issue

If you have any supporting documents, please upload them in a ZIP folder here (Learn how to zip a folder on MacOS and Windows). Think of screenshots of conversations, purchase confirmations or anything else.
Max. file size is 10 MB
Uploading...
fileuploaded.jpg
Icon of a cross
Upload failed. Max. size for files is 10 MB.
Please upload a PDF version of the police report.
Max. file size is 10 MB
Uploading...
fileuploaded.jpg
Icon of a cross
Upload failed. Max. size for files is 10 MB.
Read our Privacy Policy

Please fill in the required fields and accept the terms in order to submit this form.

Icon of arrow pointing left
Go back
Send report
Submission received
We will get back to you as soon as possible! Please keep an eye on your inbox.
Go to Homepage
Something went wrong while submitting the form. Try refreshing the page or reach out to our support.