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Refund Requests

Instantly resolve failed or incorrect card payments.

Made a card payment that didn't go through? No sweat. Simply request a refund with a tap in the app, and get back to doing what you love.

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How does it work?

Refund Requests are there for those annoying moments when you pay for something, it doesn’t work, but you get charged anyway. Simply request a refund from the bunq app and we’ll work to get your money back ASAP.

24/7 Online Support

There’s always a member of our team ready and waiting to lend a hand. Head to the support section of the bunq app and we’ll be there to help.

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Using Refund Requests

  1. From the Home tab, choose the sub-account the payment was made from.
  2. Select the payment
  3. Tap on More
  4. Choose Get help with this payment

This benefit is available with:

Easy
Green
Easy
Money
Easy
Bank
Easy
Savings
Personal
Included
€17.99/m
Excluded
Included
€8.99/m
Excluded
Included

€2.99/m

Excluded
Included

Free

Excluded
Business
Included
€22.99/m
Excluded
Included
€12.99/m
Excluded
Included

€6.99/m

Excluded
Included

Free

Excluded

Start your 30-day free trial

Open your account in just 5 minutes, directly from your smartphone.