Instantly resolve failed or incorrect card payments.
Made a card payment that didn't go through? No sweat. Simply request a refund with a tap in the app, and get back to doing what you love.
How does it work?
Refund Requests are there for those annoying moments when you pay for something, it doesn’t work, but you get charged anyway. Simply request a refund from the bunq app and we’ll work to get your money back ASAP.
24/7 Online Support
There’s always a member of our team ready and waiting to lend a hand. Head to the support section of the bunq app and we’ll be there to help.
Using Refund Requests
- From the Home tab, choose the sub-account the payment was made from.
- Select the payment
- Tap on More
- Choose Request a Refund